Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! It is a small independent e-commerce company located in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, get one of these cigarette.
As with any new business, you will have some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, the lack of online sales delayed the beginning of online orders significantly for the first six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as an organization. As it works out, the delay was not as a result of economy, but to an issue with Brightpearl’s end of the year shipping plan. In the end, the issues with the shipping system were enough to essentially put us on our guard for another six months once we planned for the next quarter of our year.
Unfortunately, we didn’t have much time to prepare, once we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that we could pretty much depend on the electric tobacconist to meet up all of our future orders. Once we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still not quite there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.
We are happy to report that quarter, we saw a dramatic increase in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that people are increasingly being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. That is something we will have to address on the next half a year.
As well as an increased number of Smok Novo 2 sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by a band of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that people are providing free expedited shipping for some orders.
One of the other areas we’ve seen a rise in recently is in the number of people calling our hotline and requesting service. More often than not they are reporting issues with either the product or their receipt. It’s unfortunate that many of these individuals do not realize that we have a returns policy in place. Because of this policy, we have been overwhelmed with the amount of calls and emails we are receiving. It’s clear that we are currently experiencing an increased number of calls and reports from our valued customers. Regardless of the inconvenience, we are always glad to provide in-kind services such as a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.
Beyond the above news-report topics, you can find other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we have implemented an emergency replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive in regards to our services and products.
Recent press accounts reveal electric Tobaccconists battle to cope with extended repair times. We regret to share, but it is the reality of running a retail business, even one centered on providing exceptional customer support. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we have been taking every step necessary to address any issues our customers may have. Besides hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.